We collect and process different types of information, including but not limited to:
• Name, date of birth, gender, and contact details (email, phone number, address). • Account registration details, including username and password. • Payment and billing details for purchases made through our platform.
• DNA samples submitted through our testing kits. • Genetic data derived from sample analysis. • Self-reported health and lifestyle information provided in questionnaires.
• IP address, browser type, and operating system. • Cookies and tracking data to improve user experience. • Log files and analytics on user interactions with our website.
We use the information collected for the following purposes: • To provide genetic testing services: This includes processing DNA samples, generating genetic reports, and providing personalized insights. • To communicate with you: We use your contact details to send order confirmations, updates, and customer support responses. • To improve our Services: Data analysis helps enhance our website, testing accuracy, and customer experience. • To comply with legal obligations: We may process and disclose information as required by law, regulations, or governmental requests. • To ensure security: We monitor platform activity to detect fraud, unauthorized access, and cybersecurity threats.
We do not sell, rent, or trade your personal or genetic information to third parties. However, we may share data under the following circumstances: • With Accredited Testing Laboratories: To process and analyze DNA samples while adhering to strict confidentiality and security measures. • With Service Providers: Third-party vendors assist us with payment processing, logistics, IT support, and analytics. • As Required by Law: We may disclose personal data if legally obligated to comply with court orders, regulatory authorities, or legal proceedings. • With Your Explicit Consent: If you opt to share your results with a third party (e.g., healthcare professionals), we will only do so with your written consent.
We implement strict measures to protect your personal and genetic information from unauthorized access, alteration, disclosure, or destruction. Security practices include: • Encryption: All sensitive data, including genetic reports, is encrypted in storage and during transmission. • Restricted Access: Only authorized personnel with security clearance can access genetic data. • Anonymization & De-identification: Where possible, we de-identify genetic information to prevent it from being linked back to an individual. Despite our security efforts, no method of data transmission over the Internet or storage system is 100% secure. Users are encouraged to use strong passwords and take precautions to protect their accounts.
We retain your personal and genetic data only as long as necessary for: • Fulfilling the purposes outlined in this Privacy Policy. • Compliance with legal and regulatory requirements. • Internal research and quality assurance. If you wish to delete your account or request the removal of your genetic data, you may contact our support team. Note that certain anonymized data may still be retained for research and compliance purposes.
Depending on your jurisdiction, you may have the following rights regarding your data: • Access & Correction: You can request a copy of your data and correct any inaccuracies. • Data Portability: In certain cases, you can request your data in a transferable format. • Opt-Out of Marketing: You can unsubscribe from marketing communications at any time. • Withdraw Consent: If you previously consented to data processing, you can revoke that consent at any time. To exercise these rights, please contact us at hello@hapigenes.com
As a company operating across multiple jurisdictions, we may transfer data to locations outside your country. We ensure such transfers comply with relevant data protection laws and apply appropriate safeguards, such as encryption and contractual agreements.
Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage users to review their policies before submitting personal information.
We may update this Privacy Policy periodically to reflect changes in our Services, legal requirements, or industry standards. We will notify users of significant changes by posting an updated version on our website and revising the "Effective Date" above.
For any questions, concerns, or requests related to this Privacy Policy, please contact us: Company Name: Hapi Boss Pte Ltd (Brand: Hapi Genes) Email: hello@hapigenes.com Website: https://www.hapigenes.com Customer Support: +65 8850 8104 By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the terms outlined herein. Last Updated: 25 Feb 2025
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